Orpheum Theatre

The Orpheum was built on the site of the Boston Music Hall in 1852. In 1900, the building was nearly gutted and rebuilt within the old walls for conversion into a vaudeville theatre. It reopened on February 12, 1905 as the Empire Theatre. When Percy Williams took over the theatre on September 3, 1906, it was renamed the Orpheum. It was then sold to Marcus Loew in 1910. Loew bought additional land and hired architect Thomas Lamb to design a new theatre. The new theatre was designed in the Adam style with expanded capacity. The proscenium arch was made of golden hued glass and illuminated from behind.

In January 1916, the theatre reopened hosting a combination of vaudeville and film. Vaudeville was replaced in the 1930’s with first-run double features. In 1965, film distributors dropped the exclusive first run policy for downtown theatres. This was a tough time for the Orpheum because it then had to compete with nearby theatres for first-run films. Loew’s abandoned the Orpheum Theatre on January 18, 1972. It was renamed the Aquarius and was once again a home for live performances. In May of 1974, Sarah Caldwell moved the Opera Company in and renamed it the Orpheum. The Washington Street entrance no longer exists. It now plays host to like performances booked by Live Nation.

HEALTH & SAFETY INFORMATION
Our venue will continue to ensure we are meeting or exceeding the latest guidelines from local government and public health officials as regulations continue to evolve. Please be sure to check the specific event page for the latest entry requirement details ahead of arriving to the venue for your show. Ticket purchasers will also receive direct emails with important information leading up to the show. Please note that requirements and venue protocols (such as masking, testing and vaccination) are subject to change, so be sure to check back closer to your event date for the latest information.

BOX OFFICE HOURS
Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office at the Orpheum Theatre will be open on-day-of-show only. If you’d like to purchase tickets, please visit us at www.ticketmaster.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please email information@crossroadspresents.com for more info. We look forward to seeing you at our next show at the Orpheum Theatre.
The box office is open on show nights starting at door time.

Will call is available on the night of the show.

PURCHASING TICKETS
In Person

Orpheum Theatre tickets may be purchased in person from the Orpheum Theatre box office. A small service fee is charged per ticket

Online
Orpheum Theatre tickets may be purchased online through Ticketmaster.com. Tickets purchased online are subject to a service fees which vary by ticket price.
Be careful not to purchase through unverified retailers as we cannot guarantee the validity of those tickets.

FORMS OF ACCEPTABLE PAYMENT
All points of sale for food and beverage will accept credit or debit. Box Office and select locations for food, beverage, and merchandise will accept cash (American currency only).

Accepted credit cards include Mastercard, Visa, Discover, and American Express. Credit cards must be accompanied by a photo ID (license or passport).

WILL CALL
Will call is available only on the night of the show.

LOST OR STOLEN TICKETS
Tickets purchased at the box office in-person should be treated as cash and cannot be lost or replaced.
If you purchased your tickets online through Ticketmaster please contact Ticketmaster customer service at 1-800-653-8000.

REFUNDS AND EXCHANGES
There are no refunds or exchanges on tickets.

ACCESSIBILITY

Mobility
You can purchase tickets for accessible seats by calling 1-800-653-8000 to reach a Fan Support specialist, visiting the venue box office or clicking the Request Accessible Tickets button on your event when purchasing on Ticketmaster.com. There are accessible stalls in the downstairs restrooms.

Vision
You can purchase tickets for accessible seats by calling 1-800-653-8000 to reach a Fan Support specialist, visiting the venue box office or clicking the Request Accessible Tickets button on your event when purchasing on Ticketmaster.com.

Sign Language Interpreters
If you would like to request sign language interpreters for a show please let us know at least 2 weeks in advance by emailing informationorpheum@crossroadspresents.com.

Service Animals
Service Animals are allowed at shows but please no other animals.

AGES
All shows at the Orpheum are all ages unless otherwise indicated. For most performances babes in arms (up to 2 years old) may enter free of charge. All other children must have a ticket.

ALCOHOL POLICY
The consumption of alcohol is prohibited by patrons under the age of 21. Anyone violating this by law will be evicted and the alcohol will be confiscated without refund. To purchase alcoholic beverages, a patron must present a valid MA driver’s license, MA liquor ID, US passport or military ID, which indicates the patron to be at least 21 years of age. Duplicate licenses, expired licenses, damaged licenses and driver’s licenses which do not have photos will not be accepted. Patrons with MA ID cards will be required to present a second form of identification (e.g. credit card). Out of state licenses are acceptable only if the patron is at least 25 years of age. Patrons between the ages of 25-30 who provide an out-of-state driver’s license will be required to produce a second form of identification (e.g., credit card) Rhode Island patron’s between 21 and 30 years of age must present valid, non-duplicated state issued driver’s license and will be required to present a second form of identification (e.g., credit card). Any patron in the possession of alcoholic beverages on premises may be requested to produce identification which must satisfy the foregoing requirements. No refunds will be offered for confiscated beverages. Any patron who presents false identification or who passes alcohol to a minor may be subject to eviction and arrest. We will not serve more than two alcoholic beverages to a patron at one time and we reserve the right to limit service to one drink per patron. We will not serve any patron whom we believe to be intoxicated. Alcoholic beverages may not be taken into or removed from the premises. Any patron in the possession of alcoholic beverages not obtained on the premises will be subject to eviction. We retain the right to refuse any ID, and to refuse/cease service to any patron at any time. Patrons who are evicted or refused entry for violating the alcohol policy will not be issued a refund.

ATM
There is an ATM in the lobby of the Orpheum.

BAG POLICY
- Bags up to 12” x 6” x 12” are allowed in the venue
- All bags will be searched prior to entry
- Bags that are not clear will be subject to additional search

CAMERAS
Non-professional cameras (cameras without detachable lenses) ARE allowed into the club unless the artist prohibits for the night.

All types of recording devices are NOT allowed inside the club unless it is specifically allowed by the artist.

CELL PHONES
We ask that you use proper cell phone etiquette during a performance at the Orpheum Theatre. Please try to refrain from using your cell phone during a performance and if you must use it, please exit the seating area. Please note that some performances prohibit all cell phone use during show. Thank you for your cooperation.

CONCESSIONS
There is limited food available on an event by event basis. Beer and wine are also available.

DOORS
Door time is typically 1 hour before show time. Please check the show listing for details.

RE-ENTRY
Re-Entry is not permitted.

SECURITY
For the safety of our guests, we make sure the Orpheum Theatre is fully staffed with security personnel. If you have a security issue, please contact a member of security at any time.

SMOKING
Smoking in the Orpheum Theatre is strictly prohibited. Any patron caught smoking will be evicted.

RESTRICTED ITEMS LIST

Weapons Prohibited:
Guests, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the venue. We do not provide weapon lockers. Weapons may not be checked in. Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, projectiles of any kind, knives and weapon replicas. Guests found in possession of the above-mentioned items will be asked to remove the item from the venue or dispose of it. Guests who refuse to comply will be evicted from the premises.

Additional Items:
Drugs, drug paraphernalia, illegal substances of any kind, Go-Pros, selfie sticks, masks, laser pointers, professional audio or video equipment, unsealed liquids or gels, jewelry or clothing that could inflict harm, stuffed animals or toys, banners, posters or signs.

The list of prohibited items is subject to change at the discretion of venue management.