MGM Fenway Music Hall

Located at the intersection of Lansdowne and Ipswich Streets, the MGM Music Hall at Fenway is a state-of-the-art, multi-purpose performing arts center that occupies roughly 91,500 square feet on four levels and accommodates 5,009 patrons. Take the Virtual Tour.

BOX OFFICE HOURS
The MGM Music Hall at Fenway box office is open 3pm on show days. Will call opens at door time. On the night of a show the box office will close approximately 10-15 minutes after the headliner takes the stage.

PURCHASING TICKETS
In Person: MGM Music Hall at Fenway tickets may be purchased in person from the MGM Music Hall at Fenway Box Office or the Orpheum Theatre Box Office. A small service fee is charged per ticket. Online: MGM Music Hall at Fenway tickets may be purchased online through Ticketmaster.com. Tickets purchased online are subject to a service fees which vary by ticket price. Be careful not to purchase through unverified retailers as we cannot guarantee the validity of those tickets.

FORMS OF ACCEPTABLE PAYMENT
Cash – American Currency Only
Credit Cards – Mastercard, Visa, Discover, American Express. Credit cards must be accompanied by a photo ID (license or passport)

WILL CALL
Will call is available only on the night of the show

LOST OR STOLEN TICKETS
Tickets purchased at the box office in-person should be treated as cash and cannot be lost or replaced. If you purchased your tickets online through Ticketmaster please contact Ticketmaster customer service at 1-800-653-8000.

REFUNDS AND EXCHANGES
There are no refunds or exchanges on tickets.

BAG POLICY
- Bags up to 12” x 6” x 12” are allowed in the venue
- All bags will be searched prior to entry
- Bags that are not clear will be subject to additional search

ACCESSIBILITY

MOBILITY AND VISION
The MGM Music Hall is an accessible venue.
If you would like to be on the floor for a general admission show, please purchase a general admission ticket and the venue will make best accommodations at the time of arrival to the venue. Both the Curve Level and the Balcony have reserved accessible locations available for purchase as well. We are equipped with an elevator as well as ramps where necessary. The venue does not have wheelchairs available for patrons to use/borrow. Assisted listening devices are available by request.

For inquiries into a sign interpreted show, please contact the venue by emailing info.mgmfenway@crossroadspresents.com at least 3 weeks prior to any performance to inquire about sign interpreter availability.

HEARING
We have assistive listening devices available. You will need a credit card for us to hold while you use the device. Please contact by calling or emailing info.mgmfenway@crossroadspresents.com for questions or to make advance arrangements.

SIGN LANGUAGE INTERPRETERS
If you would like to request sign language interpreters for a show please let us know in advance by calling or emailing
info.mgmfenway@crossroadspresents.com.

SERVICE ANIMALS
Service Animals are allowed at shows but please no other animals.

AGES
All shows at MGM Music Hall at Fenway are All Ages. For shows with an age restriction all patrons MUST present a government issued photo ID to gain entry to the club.

ALCOHOL POLICY
The consumption of alcohol is prohibited by patrons under the age of 21. Anyone violating this by law will be evicted and the alcohol will be confiscated without refund. To purchase alcoholic beverages, a patron must present a valid MA driver’s license, MA liquor ID, US passport or military ID, which indicates the patron to be at least 21 years of age. Duplicate licenses, expired licenses, damaged licenses and drivers licenses which do not have photos will not be accepted. Patrons with MA ID cards will be required to present a second form of identification (e.g. credit card). Out of state licenses are acceptable only if the patron is at least 25 years of age. Patrons between the ages of 25-30 who provide an out-of-state driver’s license will be required to produce a second form of identification (e.g., credit card) Rhode Island patron’s between 21 and 30 years of age must present valid, non-duplicated state issued driver’s license and will be required to present a second form of identification (e.g., credit card). Any patron in the possession of alcoholic beverages on premises may be requested to produce identification which must satisfy the foregoing requirements. No refunds will be offered for confiscated beverages. Any patron who presents false identification or who passes alcohol to a minor may be subject to eviction and arrest. We will not serve more than two alcoholic beverages to a patron at one time and we reserve the right to limit service to one drink per patron. We will not serve any patron whom we believe to be intoxicated. Alcoholic beverages may not be taken into or removed from the premises. Any patron in the possession of alcoholic beverages not obtained on the premises will be subject to eviction. We retain the right to refuse any ID, and to refuse/cease service to any patron at any time. Patrons who are evicted or refused entry for violating the alcohol policy will not be issued a refund.

CAMERAS AND RECORDING DEVICES
Non-professional cameras (cameras without detachable lenses) ARE allowed into the venue unless the artist prohibits for the night.  All types of professional photographing equipment or recording devices are NOT allowed inside the venue unless it is specifically approved by the artist.

COAT CHECK
Coat check is available on all four floors. You may check items other than coats at the coat check.

DOOR TIMES
Door time is typically 1 hour before show time. Please check the show listing for details.

SECURITY
For the safety of our guests, we make sure all shows are fully staffed with security personnel. If you have a security issue, we urge you to contact a member of security at any time.

SMOKING
Lighters are not allowed in the venue and there is absolutely NO SMOKING OR VAPING allowed per the city of Boston Ordinances. Any smoking or vaping will result in IMMEDIATE EJECTION from the event.

MEDICATION
Any medication must be accompanied with proof of prescription.

PROHIBITED ITEMS

ALL WEAPONS PROHIBITED
Guests, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the venue. We do not provide weapon lockers. Weapons may not be checked in. Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, projectiles of any kind, knives and weapon replicas. Guests found in possession of the above-mentioned items will be asked to remove the item from the venue or dispose of it. Guests who refuse to comply will be evicted from the premises.

ADDITIONAL ITEMS
Illegal drugs or substances of any kind including marijuana, drug paraphernalia, bags or backpacks that do not comply with venue’s bag policy, vapes, alcohol cans or glass containers, outside food or drink (except approved items), Go-Pros, selfie sticks, laser pointers, unsealed liquids or gels, jewelry or clothing that could inflict harm including spiked jewelry, banners, posters or signs and stuffed animals or toys. The list of prohibited items is subject to change at the discretion of venue management.

VIP MEMBERSHIPS
Learn more about the Crossroads Gold and MGM Silver VIP memberships here.